Solutions · Agent productivity
Less searching, more helping.
Give agents suggested replies, instant knowledge and automatic summaries, so new starters perform like veterans and wrap-up takes seconds.
Sound familiar?
The problems we hear most
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New agents take months to learn products and policies.
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Answers vary from agent to agent.
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Wrap-up notes eat into time with the next customer.
How OmniaLink AI helps
What changes with OmniaLink AI
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Suggested replies
Consistent, accurate responses recommended in real time.
See Agent Copilot -
Knowledge without searching
The right article appears while the customer is still talking.
See Agent Copilot -
Summaries written for them
Intent, topics and resolution captured automatically.
See Agent Copilot -
Warm hand-overs
When a bot escalates, the agent already knows the story.
See Chat Bot
What’s included
Faster, more consistent answers and less after-call work for every agent.
- Agent Copilot
- Knowledge search
- Automatic summaries
- Context on hand-over
More solutions by need
All solutions- Omnia LINK contact centres Add AI to Omnia LINK, Bewith’s cloud PBX: voice bots on your lines, Copilot on every call and hand-over that works natively. Explore
- Genesys Cloud contact centres Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively. Explore
- Customer self-service Resolve routine requests automatically and shorten queues for everyone else. Explore
Put AI to work in your contact centre.
See OmniaLink AI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Omnia LINK & Genesys Cloud · Multilingual · Supported in Japan