Solutions · Omnia LINK
Omnia LINK, with AI built in.
OmniaLink AI connects natively to Omnia LINK, the cloud PBX Bewith built for contact centres: voice bots answer your lines, Copilot follows every call in real time and hand-overs reach your agents with every word of context.
Sound familiar?
The problems we hear most
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Adding AI usually means another platform, another integration project and another team to manage it.
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Callers who have to repeat themselves after a transfer lose patience, and agents lose time.
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Agents juggle the call, the CRM, the FAQ and a notepad while the customer waits.
How OmniaLink AI helps
What changes with OmniaLink AI
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Native to Omnia LINK
Voice Bot, Copilot and analytics connect to Omnia LINK directly, without middleware to maintain.
See Integrations -
Bots on your Omnia LINK lines
Voice Bot answers calls on your existing numbers and transfers to Omnia LINK agents and groups with the full conversation.
See Voice Bot -
Copilot on every call
Copilot works from Omnia LINK’s real-time speech-to-text to suggest answers and write the wrap-up.
See Agent Copilot -
One view of quality
Bot conversations and agent calls are reviewed and scored side by side.
See Analytics & Quality
What’s included
Add AI to Omnia LINK, Bewith’s cloud PBX: voice bots on your lines, Copilot on every call and hand-over that works natively.
- Omnia LINK integration
- Voice Bot on your lines
- Agent Copilot
- Context-preserving transfer
- Implementation and training
More solutions by need
All solutions- Genesys Cloud contact centres Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively. Explore
- Customer self-service Resolve routine requests automatically and shorten queues for everyone else. Explore
- Agent productivity Faster, more consistent answers and less after-call work for every agent. Explore
Put AI to work in your contact centre.
See OmniaLink AI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Omnia LINK & Genesys Cloud · Multilingual · Supported in Japan