Solutions · Self-service
Fewer queues, happier customers.
Let voice and chat bots resolve the routine requests that fill your queues, and keep people for the conversations that need them.
Sound familiar?
The problems we hear most
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Most calls are the same handful of questions.
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Customers wait on hold for answers that take seconds.
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Out-of-hours enquiries pile up for the morning shift.
How OmniaLink AI helps
What changes with OmniaLink AI
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Voice that resolves
Customers describe their problem in their own words and get it solved.
See Voice Bot -
Chat on every channel
Instant answers on your website, app and messaging apps.
See Chat Bot -
Real actions, not just answers
Workflows book, update and look up records behind the scenes.
See Workflow Automation -
Measure the difference
Success rates, call minutes and quality scores in one dashboard.
See Analytics & Quality
What’s included
Resolve routine requests automatically and shorten queues for everyone else.
- Voice Bot
- Chat Bot
- Workflow automation
- Analytics
More solutions by need
All solutions- Omnia LINK contact centres Add AI to Omnia LINK, Bewith’s cloud PBX: voice bots on your lines, Copilot on every call and hand-over that works natively. Explore
- Genesys Cloud contact centres Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively. Explore
- Agent productivity Faster, more consistent answers and less after-call work for every agent. Explore
Put AI to work in your contact centre.
See OmniaLink AI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Omnia LINK & Genesys Cloud · Multilingual · Supported in Japan