Solutions · Genesys Cloud
Genesys Cloud, with AI built in.
OmniaLink AI works inside the Genesys Cloud you already run: bots in front of your queues, Copilot in the agent desktop and escalation that keeps every word of context.
Sound familiar?
The problems we hear most
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Adding AI usually means another platform, another integration project and another team to manage it.
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Bots that can’t hand over properly make customers repeat themselves.
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Agents juggle the desktop, the knowledge base and a notepad on every call.
How OmniaLink AI helps
What changes with OmniaLink AI
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Native integration
Chat, voice and Copilot connect to Genesys Cloud directly, without middleware to maintain.
See Integrations -
Hand-over into your queues
Escalations land in existing Genesys queues with the full conversation attached.
See Chat Bot -
Copilot in the agent desktop
Suggested replies copy straight into the Genesys chat box.
See Agent Copilot -
A certified team
Delivered by engineers certified in Genesys Cloud CX and Genesys Engage.
See Integrations
What’s included
Add AI to Genesys Cloud without a rebuild: bots, Copilot and hand-over that work natively.
- Genesys Cloud integration
- Voice and chat bots
- Agent Copilot
- Context-preserving escalation
- Implementation and training
More solutions by need
All solutions- Omnia LINK contact centres Add AI to Omnia LINK, Bewith’s cloud PBX: voice bots on your lines, Copilot on every call and hand-over that works natively. Explore
- Customer self-service Resolve routine requests automatically and shorten queues for everyone else. Explore
- Agent productivity Faster, more consistent answers and less after-call work for every agent. Explore
Put AI to work in your contact centre.
See OmniaLink AI with your own channels, languages and use cases. Most projects go live in about three months.
Native to Omnia LINK & Genesys Cloud · Multilingual · Supported in Japan